Client Service Representative

About the role

We are currently hiring a Client Service Representative to support our global clients in the technology and internet/web services industry. You will act as the primary point of contact for clients requiring assistance with our internet products and services.

Responsibilities

• Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
• Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Ensure timely and efficient resolutions to maintain customer satisfaction.
• Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Develop and maintain an in-depth understanding of our services and communicate industry changes and new product offerings to clients.
• Aid other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Strive to meet or exceed metrics designed to help us achieve our industry-leading client service support, evidenced by our world-class Net Promoter Score (NPS) results.

Requirements

• Experience working in a customer-centric environment, industry and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution-oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently, as well as on a team.
• Prior proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
• Ability to produce quality results with high attention to detail.
• To be direct, open, and honest when communicating with clients and co-workers.
• Bilingual skills are a plus.

Qualifications

• Experience working in a customer-centric environment, industry and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution-oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently, as well as on a team.
• Prior proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
• Ability to produce quality results with high attention to detail.
• To be direct, open, and honest when communicating with clients and co-workers.
• Bilingual skills are a plus.

Benefits

Complimentary access to Open Sesame, monthly job-related recurrent training, and more.

Flexibility for our employees by offering a hybrid work schedule.

A clear vision, mission and values centered around our promise to provide world-class service to our clients.

Pay

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

Schedule

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.