Client Service Representative

Responsibilities

• Establish and maintain sustainable business relationships with clients.
• Perform accurate collection and delivery of specimens, documentation, and reports in compliance with all laboratory policies and procedures.
• Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample collection process, including requisitions, materials and documentation.
• Provide doctors and medical office staff with orientation, advice, and support ensuring all services are provided according to their expectations and the required quality standards.
• Maintain accurate records of client interactions and transactions.
• Ensure that all patient related information is kept confidential in accordance to PHI management regulations.
• Consistently follows all safety, infection control, specimen collection procedures and OSGA Blood Borne Pathogen guidelines.
• Follow laboratory policies and procedures.
• Proactively identify new customers in the assigned territory to introduce the services and send the corresponding referral to the Sales Team.
• Actively participate in departmental performance improvement program.
• Participate in the laboratory continuing education programs and safety programs.

Requirements and Skills

• Associate degree in business administration, marketing, or related field preferred.
• 1 year of experience in Sales / Customer Service, preferably in the health care industry.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks effectively.

Working Conditions/ Physical Activity

• The CSR will be required to travel to assigned territories and will spend most of the time driving.
• The representative may be required to work outdoors in various weather conditions.
• The representative may be required to lift and carry up to 30 pounds of equipment and materials.