Client Service Representative

About the role

The Client Service Representative position at Banfield focuses on providing exceptional customer service to pet owners. This role requires strong communication skills and the ability to handle inquiries and issues efficiently.

Responsibilities

• Answering phone calls and emails from clients
• Scheduling appointments and managing client records
• Providing information on pet care and treatment options
• Handling complaints and resolving issues in a timely manner

Requirements

• High school diploma or equivalent
• Experience in customer service or related field preferred
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Qualifications

• Valid driver’s license and reliable transportation
• Basic computer skills, including Microsoft Office

Skills

• Customer service orientation
• Effective verbal and written communication
• Attention to detail
• Time management and organizational skills

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $15.39 - $19.67 hourly.

Schedule

Hours are typically 8:00 AM - 5:00 PM, Monday through Friday. Some evening and weekend shifts may be required.