Client Service Representative $15-$18 hour

About the role

VCA Old Marple Animal Hospital is seeking a Client Service Representative to join a supportive and dedicated team focused on quality patient care and excellent client service. Shifts are from 8p - Midnight.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Excellent follow-through
• Liaison between the client and doctor
• Excellent multi-tasking
• Enjoys working with people and animals
• Forward thinker, creative, and proactive
• Remains calm under pressure
• Remains positive, professional, and respectful
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on non-medical pet care
• Managing medical records, charts, reports, and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Requirements

As a Client Service Specialist, you will have the advantage of working with a collaborative team while maintaining a work-life balance. You will set the tone for the hospital as you build and maintain each customer's trust and confidence in your abilities. You will be responsible for various customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. You must enjoy working with people and animals and show enthusiasm for these interactions. You should also be able to remain calm under pressure, remain positive, professional, and respectful, and be a forward thinker, creative, and proactive.

Qualifications

• Experience in a similar role
• Strong communication skills
• Ability to multitask effectively
• Positive attitude and ability to work well with others
• Knowledge of veterinary practices and procedures
• Basic computer skills

Skills

• Customer service
• Telephonic communication
• Multi-tasking
• Problem-solving
• Teamwork

Benefits

• Comprehensive benefits package including health, dental, vision insurance, 401(k), and paid vacation/sick days
• Professional Development opportunities including continuing education allowance and WOOF University
• Additional benefits such as up to 75% pet care discount for your own pets, recognition program, and optional family benefits

Pay

Competitive compensation package

Schedule

Shifts are from 8p - Midnight