Client Service Rep (Part Time) - Teller (Gresham)

About the role

Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions. Develops skills to generate deposit growth by learning how to effectively sell and cross-sell Riverview products and services.

This is a part-time position with a starting rate of $19 - $21.

Responsibilities

• Provide customer service and use problem-solving skills to satisfy customer needs (in person and/or via telephone).
• Perform computer data entry and inquiry.
• Process, record, track, and verify various types of financial transactions, information, and events.
• Prepare and/or complete various reports and forms accurately.
• Maintain a balanced cash drawer.
• Sell and cross-sell Riverview products and services.
• Open new accounts.
• Follow branch procedures and comply with regulatory, state, and federal laws.
• Follow all security procedures.
• Participate in and complete training objectives with passing scores.
• Follow all Riverview policies and procedures.
• Perform other duties as assigned.

Relationships

• Daily contact with supervisor to receive direction and interpretation of existing and new branch procedures.
• Daily contact with customers and prospective customers to fulfill their banking needs.
• Frequent coordination with other departments to provide assistance and operational support.
• Occasional contact with professionals such as attorneys, accountants, and financial intermediaries for consultation.

Requirements

• High school diploma or general education degree (GED).
• 6 months of cash handling and/or customer service experience.

Skills

• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.
• Basic arithmetic skills: addition, subtraction, multiplication, division, and computation of rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to promote and sell products and services through verbal recommendations.
• Basic computer skills and familiarity with business office equipment.
• Flexibility in a changing work environment.
• High attention to detail.

Physical Demands

• Regularly required to communicate effectively via phone, video, messaging, and email.
• Frequent use of computer and office equipment such as printers, copiers, and Microsoft Office software.
• Ability to occupy a workstation for extended periods.

Benefits

• Eligible for healthcare benefits.
• 401K plan.
• Short-term and long-term disability coverage.
• Life insurance.
• Vacation and sick time.
• Educational assistance.
• Paid holidays.
• Certain roles are eligible for additional rewards.