Client Service Operations Supervisor (Employer Services)

About the role

A Supervisor, Employer Services at Alegeus will deliver exceptional service and optimize operations to enhance partner experiences, solve challenges creatively, and build trust with partners. This role focuses on operational excellence and building strong, scalable team relationships.

Responsibilities

• Drive industry-leading client outcomes, renewing 95%+ of national employer groups, keeping risk levels low, and proactively transforming data and trends into actionable insights.
• Deliver a frictionless service experience, ensuring 95% of tickets resolve within five business days by optimizing processes, workflows, and cross-functional collaboration.
• Grow exceptional talent, providing coaching, performance management, development pathways, and thoughtful staffing decisions that build a strong, scalable team.
• Elevate client partnerships, leading strategic reviews, trend insights, and proactive solutions that strengthen adoption, satisfaction, and long-term retention.
• Champion continuous improvement, eliminating root causes, simplifying processes, and driving scalable solutions through data-driven insights and innovative support models.

Requirements

• Health insurance or consumer-directed benefits experience (HRAs, HSAs, FSAs, etc.) is highly preferred.
• Bring 3+ years of client or third-party administrator experience, including 1+ years leading teams and at least 1 year supporting large, complex employers such as multinational and Fortune 500 organizations.
• Bachelor’s Degree or experience otherwise equivalent to a bachelor’s degree.

Qualifications

• Ability to solve problems and take risks.
• Innovative thinking and a passion for continuous improvement.

Skills

• Project management methodologies such as Six Sigma, Lean, or PMBOK.

Benefits

• Flexible work environment.
• Competitive salaries.
• Paid vacation and holidays.
• Roth and Traditional 401k plans.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.

Pay

$43,800.00 - $74,500.00

Schedule

Maitland, FL (25% Hybrid)