Client Operations Supervisor

Barry’s is the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Our classes alternate between weights and treadmill workouts, focusing on different muscle groups each day to tone muscle, maximize fat loss, and boost metabolism for up to 48 hours post-class.

About the role

As a Client Operations Supervisor, you’ll be the first point of contact for Barry’s, leading exceptional hospitality and daily operations. You will support the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, brand standards, and studio facility maintenance. Your passion for customer service and community-building will set you apart.

Responsibilities

• Lead on-duty operations, ensuring seamless class check-ins, studio opening/closing, and adherence to policies and procedures.
• Support management of studio staff on duty and develop cooperative relationships with clients and team members.
• Assist with studio marketing strategy, including:
  • Acquisition tactics
  • Client and community initiatives
  • Studio and team engagement
  • Corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts.
• Support implementation and execution of hospitality processes, ensuring consistent team training and skill development.
• Train and develop team members to uphold Barry’s mission, vision, values, and hospitality standards.
• Oversee milestone, loyalty, and surprise-and-delight programs to drive community and retention.
• Manage studio systems (Zendesk, Brandbot) to resolve or escalate client matters promptly.
• Assess client needs, maintain service quality, and communicate promotions or special events.
• Lead internal and external communication effectively.
• Maintain brand standards and studio facilities, including:
  • Laundry and Red Room maintenance
  • Locker room cleaning and overall studio cleanliness
  • Weekly facilities walk-throughs and audits with management
• Deliver retail and fuel bar customer service, including:
  • Pre- and post-class orders
  • Merchandising and maintaining brand standards
  • Identifying opportunities to drive sales and elevate the client experience
• Uphold Barry’s community and culture standards, living the company’s mission, vision, and values daily.
• Represent the Barry’s brand within the studio and the broader fitness community.

Qualifications

• Strong customer service skills and availability to work 5 shifts, including weekends and public holidays.
• Friendly, outgoing personality with enthusiasm for the studio and role.
• Patient, courteous listener with empathy and a can-do attitude.
• Optimistic, cooperative, and able to prioritize in a fast-paced environment.
• Attention to detail and care for studio appearance and cleanliness.
• Effective team player with professional appearance and behavior.
• Excellent communication skills.
• Must be at least 18 years or older.

Pay

$21 USD per hour (Ardmore).