Client Operations Supervisor

About the role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities.

Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy, including acquisition tactics, client and community initiatives, and corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
• Train and provide ongoing development to team members to ensure a consistent client experience and uphold mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio
• Manage Studio Systems, including Zendesk and Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction
• Lead with prompt and effective internal and external communication
• Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, and overall studio cleanliness

Company Culture Responsibilities

Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily. Represent the Barry’s brand within the studio and throughout the fitness community. Assist in participating in and enhancing the community with your studio and regional teams.

Requirements

• Strong customer service skills
• Availability to work 5 shifts, including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients' requests with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply

Pay

The pay range for this role is $23 - $23 USD per hour (Southlake)