Client Operations Supervisor

Key Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy
• Aid with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
• Train and provide ongoing development to team members
• Manage milestone, loyalty, and surprise and delight program implementation and execution
• Oversee studio systems, including Zendesk and Brandbot
• Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, locker room cleaning, overall studio cleanliness
• Carry out weekly studio facilities walk-throughs and audits
• Manage fuel bar and retail customer service delivery
• Pre and post class orders, merchandising, and maintaining brand standards
• Elevate the client experience and identify opportunities to drive sales

Company Culture Responsibilities

• Uphold Barry’s community and culture standards
• Live the company mission, vision, and values daily
• Represent the Barry’s brand within the studio and throughout the fitness community
• Participate in and enhance the community with your studio and regional teams

Required Experience

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Shows empathy and responds to clients requests with a can-do attitude
• Works cooperatively with an optimistic attitude
• Prioritizes and works within a fast-paced environment
• Has an eye for detail and cares for the studio’s appearance and cleanliness
• Displays excellent communication skills