Client Operations Supervisor

About the role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities.

Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy, including acquisition tactics, client and community initiatives, and corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio
• Manage Studio Systems, including Zendesk and Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction
• Lead with prompt and effective internal and external communication
• Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, Locker Room cleaning, and overall studio cleanliness

Requirements

• Strong customer service skills
• Availability to work 5 shifts, including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients' requests with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply

Pay

The pay range for this role is $23 - $23 USD per hour (Southlake)