Client Service Manager - Vice President
Job Responsibilities
- Oversee a specific portfolio of clients and align client needs to bank solutions.
- Provides value-added bank, product, and industry insight to clients.
- Liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events.
- Coaches team and monitors service delivery performance to ensure client satisfaction.
- Builds a winning culture that aligns with business objectives.
- Identifies training opportunities to enrich personal and career development.
- Provides an inclusive, collaborative and productive environment for all Client Service Account Managers.
Required Qualifications, Capabilities And Skills
- Minimum of 7+ years of relevant industry and/or functional and/or management experience.
- In-depth knowledge of Core and Complex Domestic and International Treasury products.
- Strong leader and people manager with ability to assess the big picture in complex situations.
- Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities.
- Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required.
- Able to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Additional Details
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About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.