Vice President, Client Service Management

About the role

Based in Berwyn, PA, this position is integral to support BNY's strategic pillars by fostering strong client relationships and ensuring service excellence.

Primary Responsibilities

• Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Provide exceptional service to meet client expectations across all products and services.
• Serve as primary point of contact and deliver end to end client service and monitor client satisfaction.
• Work with clients to resolve complex issues across multiple products; manage issues / incidents (reactive) and collaborate with internal partners to resolve issues, as needed (Operations, Client Coverage, Product, and Technology).
• Execute service commitments and help evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
• Gain a solid understanding of client's business which will help identify possible opportunities to make it easier for clients to engage with us.
• Contribute to client growth by helping to identify possible opportunities for their success.

Skills And Experience

• 5-7 years of related work experience.
• Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
• Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
• Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Our Benefits And Rewards

• Highest competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
• BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.