Vice President, Client Service Management

This role is located in Jersey City, NJ.

About the role

In this role, you’ll make an impact in the following ways:

• Serves as a point of contact to clients on service issues and assists in developing strategy to deliver world-class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Provides exceptional service to meet client expectations across all products and services.
• Work with clients to resolve complex issues across multiple products; manage issues / incidents (reactive) and collaborate with internal partners to resolve issues, as needed (Operations, Client Coverage, Product, and Technology).
• Execute service commitments and help evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
• Gain a solid understanding of client's business which will help identify possible opportunities to make it easier for clients to engage with us.
• Help identify possible opportunities for continuous service improvement, including digital adoption to foster the overall culture.
• Contribute to client growth by helping to identify possible opportunities for their success - resulting in protecting revenue of existing clients and identifying possible opportunities to support Client Coverage via service-led sales.
• Partners with internal business partners throughout the organization in support of achieving intended outcomes.
• May engage in client service activities related to client service or sales support, including creation of RFPs, KPIs or client documents.
• May attend conferences, seminars, industry events and client meetings.
• Modified based upon local regulations / requirements.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience.
• Typically 5-7 years of experience.
• Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
• Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
• Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about.

About The Team

At BNY, our culture speaks for itself. Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• Eligibility for an annual discretionary incentive award.
• 401(k) plan participation.
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Various paid time off benefits, such as vacation and sick time.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package.