Client Service Manager
Overview
At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.
How You'll Make An Impact
- Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
- Build and maintain strong relationships with clients through timely responses and strong customer service
- Support your team in addressing client risk management needs through consultative conversations and personalized strategies
- Conduct regular audits to ensure compliance with regulations and maintain high service standards
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations
About You
- Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience OR - High School degree/GED with a minimum 8+ years client service and/or claims management experience
- A Property and Casualty Insurance License
- Proficiency in Microsoft Office
- A desire to build relationships and deliver results
- Adaptability and resilience in managing shifting priorities
- A collaborative mindset to work with teams across Gallagher
Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include: Digital mental health services (Talkspace), Flexible work hours (availability varies by office and job function), Training programs, Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, Charitable matching gift program, and more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Inclusion and Diversity
We value inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.