Client Service Manager

Overview

At Gallagher, we're seeking a Client Service Manager to join our Commercial team. This role involves working closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. Key responsibilities include managing renewals, identifying gaps in coverage, building strong client relationships, and mentoring team members.

How You'll Make An Impact

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and sell additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and excellent customer service.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, encouraging learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher's systems.
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

• Bachelor's degree with a minimum of 3+ years of client service and/or claims management experience, or
• High School degree/GED with a minimum of 8+ years of client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Compensation And Benefits

We offer a competitive and comprehensive compensation package, including a base salary range, medical/dental/vision plans starting from day one, life and accident insurance, a 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more. Additional benefits include digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more...

The benefits summary above applies to full-time positions. For non-full-time applicants, details about benefits will be provided during the selection process.

We value inclusion and diversity. Gallagher is committed to supporting the communities where we live and work, and we embrace our employees' diverse identities, experiences, and talents to better serve our clients and communities.