Client Service Manager

Responsibilities

• Act as a subject matter expert (SME) on paperwork and process requirements across multiple custodial platforms.
• Assist with advisor onboarding and training.
• Answer inbound phone calls and emails in a timely and professional manner.
• Generate paperwork and reports for advisors while identifying and advocating internally for automation and efficiency opportunities.
• Process advisor billing and execution with custodians.
• Absorb data reconciliation across several custodians.
• Proactively identify and resolve NIGOs.
• Monitor workflow status, collaborate with custodians to resolve items quickly, and proactively communicate with advisors.
• Stay abreast of changing policies and procedures that impact AIM and advisors.
• Help drive advisor platform adoption, share best practices, and implement growth and optimization strategies.
• Gain a comprehensive understanding of operational workflows and service needs to proactively problem solve and provide consultative solutions to advisors.
• Identify and escalate complex problems, taking ownership of seeing items through to completion.
• Contribute to implementation of practical and innovative solutions.

Requirements

• A customer-first mindset.
• Strong communication skills, both written and verbal.
• A strong bias for action and an ability to find solutions independently.
• Proficient in Microsoft Office applications.
• A focused, dedicated, and entrepreneurial personality.
• Strong attention to detail.
• Flexibility to work weekends on occasion.
• A self-starter that is productive when functioning in a remote environment.
• Ability to thrive in a fast-paced environment while working on multiple tasks with competing priorities, both independently and within a team construct.
• Desire to learn about the financial services industry and operational needs of advisors.