Client Service Manager

Overview

The Client Service Manager (Account Manager) is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG).

How You'll Make An Impact

• Serve as the primary point of contact for client customers, ensuring a seamless and high-touch client experience.
• Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner.
• Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional coverage.
• Actively contribute to client retention by delivering exceptional service and fostering trust and loyalty.
• Drive client growth by identifying and pursuing opportunities to cross-sell or upsell additional lines of coverage.
• Collaborate with internal teams to ensure the delivery of high-quality solutions that align with client expectations and AJG’s standards.
• Support a culture of performance excellence and continuous improvement within the team.

Key Contributions to Business Outcomes

• Enhance client satisfaction and loyalty through exceptional service delivery.
• Contribute to client retention by addressing client needs proactively and effectively.
• Drive revenue growth by identifying opportunities to expand client relationships.
• Strengthen AJG’s value proposition by consistently delivering tailored, high-quality solutions

About You

Required:

• Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Appropriate P&C licensing as required.
• Prior insurance knowledge and experience managing client relationships.

Behaviors:

• Proficient in utilizing technology to enhance productivity and quality.
• Strong written and verbal communication skills.
• Comfortable engaging others in consultative discussions.
• Effectively manages and balances multiple, sometimes competing, priorities.
• Works independently in a self-directed manner.

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...