Client Service Manager

Duties And Responsibilities

• Possess a natural tendency to organize and keep track of what is going on.
• Detailed oriented and can see things through to their conclusion.
• Proven ability to multitask with flawless attention to detail.
• Ability to prioritize for maximum efficiency.
• Strong problem-solving skills.
• Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines.
• See what is needed in advance and shows a sense of urgency.
• Prepare, analyze, and send daily reports.
• Cookware and monitor warehouse inbound and outbound shipments, such as E-commerce, wholesale and retail.
• Working with appropriate parties to quickly resolve issues that delay timely processing and ensure orders are shipped within the expected windows.
• Maintain the most current vendor compliance information, thoroughly and efficiently gather customer information, and educate the client where applicable.
• Communicate with warehouse teams and escalate issues.
• Prepare reports for senior leaders and clients when needed.
• Intercept carrier packages as needed.
• Aid in training new clients on using the WMS.
• Respond to client inquiries in a timely fashion.
• Research error resolution for inventory issues.
• Handle complaints, settle disputes and resolve conflicts with clients while maintaining a cooperative working relationship and escalate when necessary.
• Ensure company policies and procedures are adhered to in a professional manner, providing the highest service to clients.
• Review billing to identify issues and ensure accuracy.
• Train and coordinate tasks with the Assistant Client Service Manager.

Requirements

• 1 to 3 years of relevant experience in customer service.
• A high school diploma or equivalent is preferred.
• Third Party Logistics experience a plus.
• Self-motivated and detailed oriented.
• Strong work ethic with a self-driven desire to succeed.
• Strong customer service orientation.
• Proficient: Computer skills (Microsoft/Google).
• Aligned with Bergen's How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, having Trust in others, Having Passion for our work and clients, Having good Communication skills and having high Accountability for oneself and others.

Benefits

• Medical, dental, vision, ancillary benefits.
• Flexible spending and dependent care accounts.
• 401(k) match.
• PTO, Sick time, paid holidays.
• Company-paid Employee Assistance Program (EAP).

Pay

Expected pay scale is $21 - $23 per hour.