Client Service Manager

Job Summary

As the Client Service Manager, you’ll be at the heart of our service yard — coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply.

Responsibilities

• Develops sound relationships with customers, acting as a liaison between company and customer.
• Identify maintenance and service needs.
• Communicate with customers during repairs and coordinate customer pick-up.
• Prepare itemized work orders, including parts, costs, and labor.
• Travel off-site for boat inspection and estimates.
• Maintain work orders in ERP/MRP system.
• Work with supervisors/leaders to schedule workforce and equipment.
• Provide detailed work orders for yard operations, including delivery/commitment dates.
• Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures.
• Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
• Promote the sale of additional services, parts, and accessories in a professional manner.
• Assist in general sales for boat shows and other marketing events.

Requirements

• Experience: Three (3) to five (5) years of experience working in a revenue-generating service position.
• Certifications: Bachelor’s degree in business or related field preferred.
• Qualifications: Prior experience selling technical services or luxury goods/services.
• Ability to read, analyze, and interpret blueprints, drawings, and technical information.
• Generate financial reports and contracts.
• Experience in estimating boat repairs, hours of labor, and costs.
• Proficient in Microsoft Word and Excel.
• Previous boatyard/shipyard experience preferred.

What Hinckley Can Offer

• Culture values collaboration, continuous learning, and pride in craftsmanship.
• Competitive pay, health, dental, and vision coverage.
• A full benefits package.
• Paid time off.
• The unique benefit of working in a stunning waterfront location.