Client Service Manager

About the role

The Client Service Manager plays a vital role on the BluePearl Specialty + Emergency Pet Hospital team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader. The position offers a Sign-On Bonus to qualified candidates.

Responsibilities

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offering feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support, and participation in process-improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Requirements

Preferred Education: Associate degree or equivalent in a related field preferred. Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Qualifications

Confident, caring, and results-driven individual with excellent time management, follow through, and organizational skills. Passionate about making a difference in the lives of pets and their owners.

Skills

Strong communication and interpersonal skills, ability to build and maintain positive relationships, and a collaborative approach to problem-solving.

Benefits

Medical, dental, vision, and life insurance options. Parental leave benefits. Flexible work schedules. 401(k) and retirement planning. Time to reset, rewind, and reflect through our paid time off and floating holiday plans. Regional licensed social worker for guidance, advice, and tips/tricks on maintaining a healthy lifestyle.

Pay

$27.00 - $38.00 / hour. Pay band is dependent on experience and advancement through our CareerTrax leveling system.

Schedule

Flexible work schedules to accommodate the unique needs of the veterinary field.