Client Service Leader
Gallagher · St Louis, MO · 1 mo ago
On-siteOTHRFull-time
About You
- Required:
- Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience
- 1+ years supervisory experience
- Appropriate licensing as required
- Preferred:
- Prior experience designing and implementing productivity and client service improvements
- Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
- Keen understanding of professional and industry standards/practices
Behaviors
- Ability to coach teammates, set clear expectations, and follow through
- Able to explain next steps, priorities, and client needs in simple terms
- Ability to work across clients, colleagues, and branch leaders without losing sight of deadlines
- Able to notice process gaps and help improve how work gets done
- Ability to build trust through open communication and consistent follow-through
How You'll Make An Impact
- Lead the client service team and help set the pace for day-to-day work across your assigned accounts
- Coach colleagues, solve problems early, and keep service steady for internal partners and clients
- Work closely with branch leaders and the production team on renewals, retention, and client satisfaction
- As you improve everyday processes and keep priorities clear, you'll help the team support branch goals and deliver work that clients can count on
Compensation And Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact