Client Service Leader
Gallagher · Baton Rouge, LA · 1 mo ago
On-siteOTHRFull-time
How You'll Make An Impact
- Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
- Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch's strategy.
- Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
- By fostering a culture of collaboration and continuous improvement, you'll help your team thrive and deliver real value to our clients.
About You
Required:
- Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
- 1+ years supervisory experience.
- Appropriate licensing as required.
Preferred:
- Experience in managing teams and client accounts.
- Strong communication skills to explain complex issues simply.
- A collaborative mindset to work with colleagues and clients.
- A commitment to ethical practices and client satisfaction.
- Ability to adapt and thrive in a dynamic environment.
- Prior experience designing and implementing productivity and client service improvements.
- Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
- Keen understanding of professional and industry standards/practices.
Compensation And Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support your well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- The opportunity to do meaningful work with global reach and local impact.