Client Service Leader

Overview

At Gallagher, you’ll join a global leader in insurance, risk management, and consulting services. As a Client Service Leader, you’ll lead a team to deliver exceptional service to clients, focusing on larger businesses, including self-funded accounts, with a specialization in trucking and logistics.

How You'll Make An Impact

• Guide and mentor your team to deliver seamless client service while driving business growth.
• Oversee the renewal process, ensuring retention targets are met and tailored coverage solutions are delivered.
• Foster strong relationships with clients, vendors, and internal teams to champion Gallagher’s resources and maximize efficiency and service value.
• Lead and develop a team of professionals, including hiring, onboarding, and career pathing.
• Maintain compliance metrics, dashboards, and tools like PowerBI to ensure team performance.
• Support consultants in winning new business by participating in prospect meetings and showcasing Gallagher’s value proposition.
• Identify opportunities for additional services through cross-solving with clients.
• Promote ethical standards and uphold The Gallagher Way in all interactions.

About You

• Leadership experience in the employee benefits brokerage industry, ideally managing larger accounts or self-funded businesses.
• A bachelor’s degree or equivalent experience in client coordination or claims management.
• A Life and Health Insurance License.
• Proficiency in tools like PowerBI and compliance monitoring systems.
• Strong organizational skills to manage priorities and meet deadlines.
• A proactive approach to mentoring and developing team members.
• Willingness to travel approximately 25% of the time to support business needs.

Compensation And Benefits

We offer a competitive and comprehensive compensation package, including a base salary range and a variety of benefits. These include medical/dental/vision plans, life and accident insurance, a 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, flexible work hours, training programs, and Gallagher Thrive program for overall wellbeing. Additional benefits include digital mental health services (Talkspace), charitable matching gift program, and more. Details about benefits will be provided during the selection process.

We value inclusion and diversity. Gallagher is committed to creating an inclusive environment where all employees feel valued and respected. We prohibit discrimination based on protected characteristics and provide reasonable accommodations for qualified individuals with disabilities.