Client Service Leader
About the Role
The Client Service Leader at Gallagher Benefit Services is responsible for leading a team of client service managers while actively participating in client service delivery. This role requires a balance of strategic leadership, team development, and direct client interaction to ensure the highest level of service and satisfaction. It is pivotal in ensuring Gallagher's commitment to delivering exceptional client service and fostering a culture of excellence within the team. The Client Service Leader is expected to lead by example, demonstrating both strategic vision and hands-on expertise.
Responsibilities
- Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
- Foster a collaborative and high-performance culture within the team.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training and development needs and facilitate appropriate learning opportunities.
- Actively engage with clients to understand their needs and provide tailored insurance solutions.
- Manage a portfolio of key accounts, ensuring client satisfaction and retention.
- Resolve complex client issues and escalations promptly and effectively.
- Collaborate with internal teams to deliver comprehensive risk management strategies.
- Develop and implement client service strategies that align with Gallagher's business objectives.
- Monitor industry trends and adjust service offerings to meet evolving client needs.
- Contribute to business development efforts by identifying opportunities for growth within existing accounts.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Optimize processes to improve efficiency and service delivery.
- Utilize data and analytics to drive decision-making and improve client outcomes.
- Build and maintain strong relationships with clients, stakeholders, and partners.
- Communicate effectively with clients to convey complex information clearly and concisely.
- Represent Gallagher at industry events and networking opportunities.
Qualifications
- Bachelor's degree with 5+ years of client service and/or claims management experience -OR- High School degree/GED with 10+ years of client service and/or claims management experience.
- 1+ years of supervisory experience.
- Appropriate licensing as required.
Preferred Qualifications
- Bachelor's degree in Business, Insurance, Risk Management, or a related field.
- Proven experience in client service within the insurance industry.
- Strong leadership skills with experience managing and developing teams.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.