Client Service Lead - Content Delivery & Transformation
About the role
We are seeking a Client Service Lead - Content Delivery & Transformation to lead Accenture Song's delivery organization supporting the in-house agency for a major telco client. This executive leader will have overall responsibility for the success of the engagement—overseeing client relationships, delivery excellence, creative operations, production, ad operations, global teams, and ongoing transformation of the content supply chain. This role serves as the senior day-to-day Accenture leader for the engagement, partnering closely with executive stakeholders across the client side leadership team to build trusted relationships while ensuring exceptional operational performance.
Key Responsibilities
Executive Client Leadership
- Serve as the senior delivery executive and trusted advisor to the full internal team as well as the client side leadership and customers
- Build executive relationships founded on transparency, operational excellence, and consistent delivery
- Lead executive governance, business reviews, operational reporting, and strategic planning sessions
- Partner with client stakeholders to continuously evolve operating models, workflows, and service offerings
- Anticipate client needs while identifying opportunities to expand Accenture Song's strategic partnership
Delivery Leadership
- Lead an integrated organization responsible for:
- Client engagement and work intake
- Account and project management
- Creative services
- Production and post-production
- Digital asset management
- Ad Operations and campaign trafficking
- Operational reporting and performance management
Global Team Leadership
- Lead a distributed organization spanning onshore, nearshore, and offshore delivery centers
- Create a culture focused on:
- Collaboration
- Accountability
- Operational excellence
- Innovation
- Continuous improvement
- Developing leaders across multiple disciplines while ensuring seamless coordination across global teams
Creative Operations & Production Excellence
- Champion best practices across creative services and content production
- Drive improvements across:
- Intake and workflow management
- Creative development
- Production operations
- Quality assurance
- Ad trafficking
- Resource management
- Capacity planning
Content Supply Chain Transformation
- Partner with Accenture Song & client side technology, engineering, and platform teams to modernize the end-to-end content supply chain
- Lead transformation initiatives involving:
- AI-enabled content creation
- Workflow automation
- Intelligent routing
- Marketing operations
- Content lifecycle management
- Creative workflow optimization
- Asset management
- Performance analytics
Commercial & Operational Leadership
- Own overall delivery health including:
- Financial performance
- Resource planning
- Capacity management
- Delivery forecasting
- Operational KPIs
- Client satisfaction
- Continuous improvement initiatives
- Partner with Accenture Song leadership on strategic planning, account growth, staffing strategy, and long-term transformation roadmaps
- 10+ years leading creative operations, production organizations, marketing operations, or agency delivery teams
- Experience leading large-scale managed services or enterprise creative organizations
- Executive-level client relationship experience with Fortune 100 organizations
- Deep understanding of creative services, content production, digital marketing, and campaign operations
- Experience leading globally distributed organizations across onshore, nearshore, and offshore delivery models
- Proven success transforming operating models through technology, automation, and process redesign
- Working knowledge of modern content supply chains and marketing technology ecosystems, including platforms such as Adobe Experience Manager, Adobe Workfront, DAM solutions, workflow orchestration tools, and emerging AI capabilities
- Strong understanding of how Generative AI and intelligent automation can improve creative and marketing operations
- Experience managing large cross-functional organizations including account management, creative services, production, operations, and technology teams
- Outstanding executive communication, organizational leadership, and stakeholder management skills
- Bachelor's degree required; advanced degree preferred
Ideal Candidate Profile
Location Requirement
Candidates must be based in the Dallas–Fort Worth area, with an expectation of approximately one day per week onsite with the client; remaining days are remote.
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.