Client Service Lead

About the role

We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.

Responsibilities

• Lead and mentor a team of Client Service Coordinators
• See that all team members deliver outstanding client experiences
• Develop and manage the monthly scheduling to ensure appropriate coverage
• Serve as a Client Service Coordinator when necessary
• Ensure the accurate completion of daily financial close processes
• Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
• Drive performance in staff development, training, client satisfaction, and safety
• Other duties as assigned

Qualifications

• A minimum of 3 years of experience in a high-volume, fast-paced client service environment
• Experience in a veterinary clinic is required
• Experience with Vetspire or EzyVet software is preferred
• Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
• Proven ability to lead by example, mentor, and train team members effectively
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
• Excellent communication skills, both verbal and written

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• 3 weeks accrued paid time off (PTO)
• Uniform allowance