Client Solutions Lead

About the role

We are seeking a Director, Client Solutions to lead and scale our Client Solutions organization. This role is responsible for delivering exceptional client outcomes while driving sustainable revenue growth across our customer base.

Responsibilities

• Own Segment Performance
• Drive revenue growth, account expansion, and customer retention across the Client Solutions organization.
• Ensure the team consistently meets or exceeds revenue goals while maintaining strong client relationships.
• Build and Develop the Team
• Lead hiring, coaching, and professional development for Managers, CSMs, and CSAs.
• Maintain high talent density by developing strong performers and making thoughtful hiring decisions.
• Lead Client Delivery Excellence
• Ensure projects run smoothly across accounts, customer relationships remain strong, and delivery quality remains consistently high.
• Lead the Client Solutions Organization
• Continuously improve how the Client Solutions organization operates and scales.
• This includes shaping onboarding programs, strengthening professional development and training, improving operational playbooks, and raising the performance bar across the team.
• You will also bring insights from client work back into the company to improve our product, platform, and customer experience.

Requirements

• Experience leading Client Success, Account Management, or Customer Solutions teams in a high-growth environment
• Strong track record of driving revenue growth, account expansion, and customer retention
• Proven ability to hire, coach, and develop high-performing teams
• Operational mindset with the ability to improve systems, processes, and execution at scale
• Able to balance strategic thinking with hands-on leadership
• Excellent communication skills and ability to collaborate across Sales, Product, and Leadership
• High standards for performance and strong accountability for results

Qualifications

• Bonus: Experience leading client-facing teams in marketplace, consulting, or expert network businesses
• Bonus: Background working with enterprise customers or complex project-based delivery
• Bonus: Experience scaling customer success or service organizations from early stages
• Bonus: Familiarity with knowledge marketplaces, AI, or expert networks

Skills

• Strategic thinker
• Collaborative team player
• Effective communicator
• Results-driven

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• 401(k)
• Monthly wellness and fitness stipend
• Paid time off policy, along with company holidays
• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
• Parent-friendly policies, remote flexibility, and paid family leave

Pay

Full-time offers include base salary, equity, and benefits. Pay range: $150K - $250K (base + $100K bonus), based on seniority and relevant experience.

Schedule

This is a hybrid role in our San Francisco or NYC office 2–3 times per week.