Client Service Director

About the role

Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team. We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines. We do so with the highest level of integrity and respect for the ethical nature of our business. We invite you to join our talented team of dedicated professionals, working closely together to provide the services our clients need, at the time they need them. We are driven by one word, RESPECT. We respect each other, we respect our clients, and we respect the professionals we work with on behalf of our clients. We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone.

The Client Service Director is responsible for managing and developing existing medical communication client accounts, client portfolios, and therapeutic areas to their full potential, achieving the forecast for their accounts, and identifying and securing new business opportunities. The Client Service Director role requires a developed strategic and analytical mindset as well as broad, in-depth market, client and category experience across a variety of therapeutic areas. With a strong focus on developing strong client relationships, they will partner with clients acting as an extension of their own teams.

Responsibilities

• Build and maintain strong client relationships and oversee and manage the account team to ensure high-quality and timely deliverables.
• Support team members while leading collaboration on the development of project proposals and budgets.
• Support business development and grow existing accounts.