Client Services Manager

About the role

BAYADA Home Health Care is seeking a Client Services Manager for our Brattleboro, VT office. This role offers an exciting career opportunity in a growing industry, focusing on delivering home health care with compassion, excellence, and reliability. You will become an integral part of a caring, professional team dedicated to providing the highest quality care to clients.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Oversee and proactively grow your Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Requirements

• Bachelor’s degree is required.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Ambition to grow and advance beyond the current position.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication and interpersonal skills.

Pay

Base Salary: $44,000 depending on qualifications. Additional bonus opportunity through a weekly commission structure.

Benefits

• Comprehensive benefits plan including paid holidays, vacation, and sick leave.
• Vision, dental, and medical health plans.
• Employer-paid life insurance.
• 401k with company match.
• Direct deposit and employee assistance program.