Client Service Coordinator/Veterinary Receptionist

If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs.

About the role

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Requirements

• Ability to multi-task: Manages multiple tasks simultaneously, quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: Reads, writes, and speaks fluent English using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job-specific terms. Demonstrates strong written and verbal communication skills.
• Organizational ability: Demonstrates a systematic approach in carrying out assignments, excels at cutting through confusion and turning chaos into order.
• Problem-solving skills: Demonstrates a strong ability to identify, analyze, and solve problems, translating them into practical solutions.
• Client service skills: Consistently ensures the team provides attentive, courteous, and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability: Accurately and consistently follows instructions delivered orally, in writing, or via diagrams, and can provide directions.
• Mathematical ability: Ability to add, subtract, multiply, and divide, compute rates, ratios, and percentages, and convert units of measurement.
• Computer skills: Comfortably and confidently uses computers and specialized software, including Microsoft Word, Excel, Access, and Outlook.

Qualifications

• Initiative: Shows willingness and aptitude to use discretion in finding solutions to problems, presents options to enhance processes, and takes on additional responsibilities.
• Integrity: Firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibiting honesty, discretion, and sound judgment.
• Cooperativeness: Willing to work with others, collaborating and compromising where necessary, and promptly sharing relevant information.
• Flexibility: Open to changing situations and opportunities, willing to perform all assigned tasks.
• Independence: Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency: Maintains a positive outlook, rebounds quickly from frustrations, and maintains composure and friendliness in stressful situations.

Pay

The pay range for this role is $17.70 - $22.62 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) and Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Health Savings Account (HSA) with tax-advantaged funds for medical expenses.
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for eligible positions).
• Back-Up Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits for hospital stays, critical illness, and accidents.
• Legal Plan for a wide range of legal needs.
• Identity Protection to safeguard personal information.
• Commuter Benefits for a more convenient and cost-effective daily journey.
• Three Free Optimum Wellness Plans for pets.
• Exclusive Discounts on a wide variety of products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (Student Debt Program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).