Client Service Coordinator / Veterinary Assistant

About the role

Sheridan Pet Care is seeking a full‑time Client Service Coordinator (CSR) to serve as the welcoming face and voice of the practice. The position is primarily client‑service and front‑desk focused, but as part of a small, collaborative team you may also assist with patient care and support the medical team when needed. Your main goal is to create an exceptional experience for clients from the first phone call through the end of their visit, balancing empathy, teamwork, and clear communication.

Responsibilities

• Welcoming clients and patients to the practice
• Answering phones and responding to client texts and messages
• Scheduling and coordinating appointments
• Helping clients navigate their visits with warmth and clear communication
• Maintaining accurate client and patient information
• Supporting efficient communication between clients and the medical team
• Keeping the reception area organized and welcoming
• Stepping away from the front desk to assist technicians and doctors with basic veterinary assisting duties (patient handling and restraint, preparing exam rooms, laboratory tasks, treatment area maintenance, etc.) as needed

Requirements

• Previous veterinary client service or veterinary assistant experience preferred
• Comfortable assisting with patients when needed
• Genuinely enjoy working with people and creating a positive client experience
• Communicate clearly, kindly, and professionally
• Stay organized and calm when things get busy
• Ability to balance multiple priorities
• Value teamwork and willingness to jump in where needed
• Take pride in creating a welcoming, professional atmosphere
• Fear Free handling experience is a plus
• A willingness to learn is essential

Benefits

• Paid time off
• Pet care discounts
• Compassionate, people‑first leadership
• Collaborative team meetings and shared growth
• Intentional culture built to prevent burnout
• Mental health workplace resources (CLEAR Blueprint)
• Continuing education opportunities and paid CE days
• Support for Fear Free certification and Human–Animal Bond training
• Commitment to pursuing AAHA accreditation
• Benefits designed to grow and expand as the practice grows

Pay

$19–$21 per hour based on experience

Schedule

Full‑time