Client Service Coordinator

Summary Of Position

The role of the Client Service Coordinator is to provide support to the Property Management Teams and Clients by managing the office efficiently through organization, clear communication, and attention to detail with a focus on timely interactions with tenants.

Responsibilities

• Assist property staff in maintaining effective client relations, ensuring tenant satisfaction.
• Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion.
• Follow up as necessary on tenant work order requests, radio calls and building staff requests.
• Compile tenant and operating activity with concise and clear communication on the daily and weekend security memo.
• Maintain a historical file of said memo.
• Enter and schedule Work Orders for freight, security, cleaning and engineering as required.
• Maintain loading dock access lists on a daily basis.
• Maintain system to track building contractor, tenant, and tenant construction certificates of insurance.
• Notify General Managers/Operations Managers of any repeat tenant issues or significant problems.
• Assist Operations Manager/Client Services Manager in emailing monthly rent statements with appropriate support documentation.
• Aid Client Service Manager in managing Angus Work Order system by inputting, monitoring, closing and billing work orders through the system.
• Train clients on how to use the Angus Work Order system.
• Follow-up with building vendors and contractors on daily service issues.
• Provide support to ensure smooth operations of the property office.
• Cooking and other office services as needed.
• Aid tenants with access card requests, tenant guest registration system and maintain the building security systems.
• Maintain conference room schedule.
• Update staff, tenant and emergency phone lists and as needed, distribute to necessary staff members.
• Issue tenant memos as per direction.

Qualifications

• Bachelor’s degree
• At least one year of experience in an administrative role
• Commercial real estate background preferred
• Must be able to multi-task and work well in a fast-paced environment
• Comfortable representing Tishman Speyer’s hospitality initiative
• Strong customer service skills – must have superior customer service approach to problem resolution
• Sufficient knowledge and ability to utilize the following software: Microsoft Office, Word, Excel, Outlook, PowerPoint
• Able to effectively listen and respond to internal and external customers
• Able to understand and communicate in English, both verbally and in writing
• Onsite presence is required for this position

Pay

The base compensation range for this role is $58,500 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.