Client Service Coordinator

Make money and make a difference! We offer a base salary and a consistent schedule that enables excellent work-life balance. New management believes in the power of hair and how it makes people feel happy, secure, and confident.

About the role

HairClub offers an array of hair loss treatments for all hair types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients. As part of this role, you will interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. This is not your typical front desk job—you’ll have the ability to truly make a difference in someone’s life and help our clients regain their confidence.

Responsibilities

• Greet all clients and visitors promptly with a smile, portray a positive attitude, and assist with all reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate and appropriate information, and direct calls to other staff members while minimizing impact on present clients.
• Accurately enter all client transactions by selecting the correct performers, service/product codes, and tenders.
• Actively manage scheduling activities including advance booking, wait times, optimizing schedules, ensuring service accuracy, appointment ticket accuracy, and appointment confirmations.
• Support the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Perform other reasonable duties as assigned.

Requirements

• At least one (1) year of previous high-paced guest service experience.
• Point of sale system or other business software experience.
• Ability to communicate professionally and timely with all persons in the company.
• Superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and be self-motivated.
• Professional image.

Benefits

• Paid vacation days, paid holidays, and personal days starting the day you are hired.
• Comprehensive health benefits (medical, dental, life insurance, and more).
• 401(k) retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training when you are hired and throughout your career with HairClub.
• User-friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized.