Client Service Coordinator

HairClub offers an array of hair loss treatments for all hair types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients.

About the role

Interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. You will get to know the clients and help them through their hair loss journey. This is not your typical front desk job—you’ll have the ability to truly make a difference in someone’s life and help our clients put hair loss in their control to regain their confidence.

We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions.

Responsibilities

• Greet all clients and visitors promptly with a smile, portray a positive attitude, and assist with all reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate and appropriate information, and direct calls to other staff members while minimizing impact on present clients.
• Accurately enter all client transactions by selecting the correct performers, service/product codes, and tenders.
• Actively manage scheduling activities including advance booking, wait times, optimizing schedules, service accuracy, appointment ticket accuracy, and appointment confirmations.
• Support the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Perform other reasonable duties as assigned.

Requirements

• At least one (1) year of previous high-paced guest service experience.
• Point of sale system or other business software experience.
• Communicate professionally and timely with all persons in the company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and self-motivated.
• Maintain a professional image.

Benefits

• Paid vacation days, paid holidays, and personal days starting the day you are hired.
• Comprehensive health benefits (medical, dental, life insurance, and more).
• A 401(k) retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training when you are hired and throughout your career with HairClub.
• User-friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized.