Client Service Coordinator

About the role

The Client Service Coordinator plays a crucial role in delivering exceptional client care and ensuring smooth front-desk operations in a fast-paced specialty and emergency environment.

Responsibilities

• Welcome and assist clients and their pets with warmth and professionalism
• Provide reassurance and clear communication during stressful situations
• Schedule appointments and coordinate procedures
• Manage and maintain the hospital calendar
• Answer multi-line phones and respond to emails
• Provide accurate information about hospital services
• Maintain accurate and confidential medical records
• Process check-in/check-out paperwork
• Calculate fees, process payments, and assist with invoicing
• Communicate effectively with doctors and clinical staff
• Support smooth daily hospital operations
• Remain calm during emergency presentations
• Direct clients appropriately and support workflow needs
• Schedule full-time 4/10 schedule available
• Weekend and some holiday availability required

Requirements

• Exceptional customer service and communication skills
• A genuine love for animals and a welcoming demeanor
• Strong organizational skills with the ability to multitask effectively
• Empathy and compassion for concerned pet owners
• Quick problem-solving skills in unexpected situations
• Professionalism in appearance, attitude, and communication
• Strong computer skills and willingness to learn veterinary software
• Adaptability in a fast-paced, dynamic environment
• Discretion and commitment to maintaining confidentiality

Qualifications

• High school diploma
• 1+ years of customer service experience (veterinary experience strongly preferred)
• 1+ years of hospitality experience creating a welcoming client environment
• Creditable and reliable data entry skills
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Typing speed of 45+ WPM
• Proficient use of a 10-key calculator

Skills

• Exceptional customer service and communication skills
• Genuine love for animals and a welcoming demeanor
• Strong organizational skills with the ability to multitask effectively
• Empathy and compassion for concerned pet owners
• Quick problem-solving skills in unexpected situations
• Professionalism in appearance, attitude, and communication
• Strong computer skills and willingness to learn veterinary software
• Adaptability in a fast-paced, dynamic environment
• Discretion and commitment to maintaining confidentiality

Benefits

• Full-time benefits include: Health, dental, and vision insurance
• Disability and life insurance
• Flexible spending accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• 3 weeks accrued paid time off

Pay

$22.00–$26.00 per hour

Schedule

Full-time 4/10 schedule available

Weekend and some holiday availability required