Client Service Coordinator

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener. Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

• Excellent customer service professional.
• Guidance, comfort, and support offered to clients.
• Looking for an opportunity to work with some of the greatest veterinary medicine professionals.
• Team that inspires growth working in a collaborative environment.

Qualifications

• Excellent communication skills.
• Ability to handle emotionally challenging situations.
• Strong organizational skills.
• Ability to multitask and prioritize tasks.
• Basic computer skills including Microsoft Office.

Skills

• Customer service skills.
• Emotional intelligence.
• Organizational skills.
• Time management.

Benefits

At BluePearl Pet Hospital, we offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We also encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Pay

Pay is dependent on experience and leveling through our competency system. Pay ranges from $21 - $27 / hour.

Schedule

This position is part-time or full-time and is not eligible for visa sponsorship or sponsorship transfer.