Client Service Consultant

About the role

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• The Client Service Consultant is responsible for program management and excellency of order execution for top tier clients.
• The Consultant is primarily responsible for the end‑to‑end process for new orders, reorders and any change requests.
• The Consultant provides solution recommendations to clients, acting as a subject matter expert on product offerings and technology solutions.
• The Consultant typically manages relationships with one or more high‑value/high‑volume clients.
• Responsible for all transactional tasks associated with the end‑to‑end order process, including processing new orders, reorders and ensuring accurate and timely delivery.
• Serves as a subject matter expert with highly developed knowledge of promotional products and solutions.
• Provides consulting to clients to address their needs and ensures that proposed solutions meet client expectations and address business needs.
• Collaborates with Sales, Pricing, and Merchandising on non‑standard proposals.
• Provides client updates on delivery status and troubleshoots any delivery issues as they arise.
• Escalates to management as necessary.

Requirements

• HS/GED and 4 years of experience, or a technical certificate and 2 years of experience
• Must be 18 years of age or older

Qualifications

• HS/GED
• 4 years of customer service experience, including consulting with clients

Pay

The compensation range for this position is $28.00 - $29.50 hourly. This position is eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job‑related knowledge, skills, location, experience and internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement