Client Services Consultant

About the role

This role will put you at the heart of Engine’s Client Solutions function, where you’ll be responsible for ensuring the successful implementation of the Engine platform for our clients. You’ll work on large-scale programs, end-to-end, where you’ll be expected to manage day-to-day delivery, focusing on a particular functional workstream (e.g., Onboarding or Payments & Cards).

You’ll work with clients to understand the challenges they face and help tackle them with a technology-centered approach. Through this, you’ll develop a strong understanding of the Engine product and digital banking, applying its uses to markets around the world.

Responsibilities

• Build strong relationships at all levels of the client organization, through pre-sales to implementation
• Understand client vision, challenges, and priorities, applying your knowledge of the Engine product
• Work closely with our Product and solution architecture team to iterate the US product roadmap, advocating for the needs and expectations of our US-based clients
• Be responsible for the delivery of an area of the solution with a client, representing the client’s needs and priorities in internal decision-making and planning
• Cook up solution delivery with Engineering in line with program timelines
• Support the program transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
• Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies

Requirements

• Your background includes working in client-facing roles, in a consulting role, or at a technology company
• You have experience running workshops or demonstrating technology with clients
• You have some experience in financial services and technology delivery
• You have experience delivering complex programs
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You take ownership and know when to seek external support for risks and issues you identify

Skills

• You are inquisitive and like the detail of understanding how something does and should work
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self-motivated and are able to work in a highly autonomous environment
• You are comfortable facilitating workshops and discovery sessions
• You have attention to detail
• You can adapt your communication style to different stakeholders (senior clients, consulting organizations, engineering functions)
• You are flexible in your approach to delivery, our teams tend to be hands-on and work in an Agile way without being wedded to any particular methodology

Benefits

• Medical, Dental, and Vision insurance plan options
• 401(k) with company match of 100% of the first 4%
• Company-paid Long-Term Disability, and Life and AD&D insurance
• Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more
• 20 days annual vacation PTO and 11 Paid Holidays

Interview Process

The interviewing process is conversational and designed to get the best from you. You can expect:

• A chat with one of our Talent Team
• An interview with someone from the Client Services team
• Further interviews with members of the Client Services team from NA and/or UK
• A final interview with Engine’s North American President and another VP