Client Service Analyst II-TH (Benefits)

About the role

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs.

Responsibilities

• Manage administrative and case management issues as well as data processing activities on a daily basis
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
• Test and analyze system configuration against requirement documents during implementation and administration
• Set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports
• Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs
• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s)

Requirements

• Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred)
• Strong analytical mindset with excellent attention to detail
• Basic proficiency in Microsoft Office Suite, particularly Excel
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Self-motivated attitude with genuine desire for professional growth
• Natural problem-solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast-paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail-oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

Qualifications

• Self-motivated attitude with genuine desire for professional growth
• Natural problem-solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast-paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail-oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

Skills

• Strong analytical mindset
• Excellent attention to detail
• Basic proficiency in Microsoft Office Suite, particularly Excel
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Self-motivation and professional growth
• Problem-solving and curiosity
• Adaptability and flexibility
• Resilience and positivity
• Collaboration and teamwork
• Attention to detail and quality
• Continuous improvement and feedback
• Prioritization and reliability
• Professional demeanor and reliability
• Expertise in benefits administration

Benefits

We offer a comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and a flexible benefits plan to meet the needs of you and your family. We also provide generous company matched 401K, opportunities to give back to communities, career growth and learning & development opportunities, and much more.

Pay

$49,400 - $60,000 USD Annual

Schedule

Flexible work options available