Client Service Analyst II

Key Responsibilities

• Oversight of day-to-day administration of multiple or complex client accounts
• Responding to inquiries and leading projects
• Recommend solutions or plan design alternatives
• Delivering exceptional customer service
• Maintaining strong, ongoing client relationships
• Planning and facilitating client meetings, presentations, audits, and strategic planning initiatives

Required Qualifications

• 2+ years of experience within the insurance industry or a related field
• Strong organizational, interpersonal, and written/verbal communication skills
• Ability to work independently while managing multiple tasks, prioritizing deadlines, and adapting to changing needs
• Working knowledge of the U.S. economy and employee benefits landscape
• Proficiency in Microsoft Office
• A proactive approach to learning and professional development

Preferred Qualifications

• Experience with products such as Dental, Disability and Life products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness