Client Services Analyst II

Summary

As a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction. You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment.

What You Will Do

• Support the accurate and timely delivery of client data files, letters, and reporting
• Oversee end-to-end workflows as claims progress through audit, QA, and review processes
• Perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance
• Leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows
• Analyze complex data sets to identify trends, issues, and actionable insights
• Conduct claim research as requested by Account Management or Clients
• Translate client-specific requirements and processes between technical and non-technical partners
• Collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements
• Participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status
• Monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs
• Support revenue cycle and recovery-focused initiatives through data analysis and process optimization
• Build strong relationships with internal teams and external client contacts to ensure expectations are met
• Manage multiple priorities and deadlines in a fast-paced, client-focused environment while maintaining accuracy and attention to detail
• Provide regular updates to leadership on workflow status, trends, and key metrics

What We're Looking For

• A High School Diploma/GED
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
• Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
• A high attention to detail with experience performing QA on client data files, letters, or reports
• The ability to create, document, and translate client-specific processes across technical and non-technical teams
• Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates

What You Should Expect

• A fully remote, work-from-home opportunity
• A standard Monday–Friday business schedule
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance
• We also have a variety of leadership and technical development academies to help build your skills and capabilities

Pay Range

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Education assistance

About the Company

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.