Client Service Analyst II-TH

About the role

Join our team and what we’ll accomplish together TELUS Health (US) Benefits Administration and Operations. We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things.

Responsibilities

• Respond to plan inquiries and requests from clients promptly and professionally
• Aid in calculating and processing timely payment of termination, retirement, and death benefits for simple plans
• Support the consulting team in fostering strong relationships with clients
• Cook up information flow between clients and trustees
• Aid in reconciling plan assets and plan memberships
• Prepare year-end annual pension statements
• Aid in preparing membership and asset data for actuarial valuations
• Apply and interpret basic pension benefit calculations in accordance with plan provisions and legislative requirements
• Work with pension databases to ensure data accuracy
• Attend internal training sessions to stay updated on industry trends and topics
• Add value to client meetings and presentations
• Aid with special projects as required to support team goals

Requirements

• Bachelor’s Degree with a concentration in Mathematics or Actuarial Science
• Proven ability to perform complex calculations in real-time
• A self-starter with a positive outlook and a high degree of attention to detail
• Comfortable with ambiguity and flexible enough to float between different client projects as needed

Nice-to-Haves

• 1–3+ years of professional experience
• Prior experience in Pension or Benefits Administration
• Experience within a call center environment (if paired with the required math degree)

Benefits

We offer a comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and a flexible benefits plan to meet the needs of you and your family. We also provide generous company matched 401K, opportunities to give back to communities in which we work, live, and serve, career growth and learning & development opportunities to develop your skills, and much more...

Pay

$60,000.00 - 67,000.00 USD Annual

Schedule

Remote-first environment with a supportive leader who values autonomy and a positive outlook.