Client Service Analyst - Corporate Mortgage Finance

About the role

As a CMF Warehouse Client Service Analyst within Corporate Mortgage Finance (CSG), you will provide outstanding service and execute the day-to-day operational functions for mortgage warehouse loans while ensuring compliance with the Policies and Procedures of Huntington’s Corporate Mortgage Finance Group (CMFG). This position reports to a CMF Operations Manager.

Responsibilities

• Support loan activities for the warehouse lending business, including loan fundings, construction loan processing, collateral processing, loan aging surveillance, mark to market, hedge monitoring, loan settlements, and post-funding quality control.
• Provide high-touch client support by developing and maintaining strong relationships with clients via phone, email, and virtual meetings.
• Ensure transactions and responses to client inquiries are completed accurately and within service level agreements (SLAs).
• Review and approve transaction requests related to fundings, collateral, and/or settlements within authority assigned by manager and in accordance with HNB policy.
• Ensure all queues, reports, and assignments are acted upon within the timeframes specified in procedures; escalate delays to management before an SLA is missed.
• Engage timely with clients to clear exceptions and resolve problems through clear communication.
• Build and maintain strong relationships with peers, management, relationship managers, and clients to ensure effective communication, collaboration, and problem-solving.
• Communicate with manager regarding trends, training issues, and workflows.
• Support clients during disasters or outages, helping execute business continuity as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent.
• Minimum 2 years of relevant mortgage operations experience, preferably in a fast-paced environment.
• Minimum 2 years of proficient experience with Microsoft Office Suite.

Preferred Qualifications

• Operational experience within the mortgage warehouse finance industry or other specialty finance areas.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Proficient written and verbal communication skills.
• Experience using ProMerit.

Skills

• Strong organizational skills with attention to detail, planning, and follow-up.
• Ability to work independently on multiple tasks without compromising quality.
• Excellence in customer service; highly motivated, focused, and goal-oriented.
• Excellent written and verbal communication skills.
• Continually seeks opportunities to grow and develop skills.

Schedule

This is a full-time, non-exempt position eligible for overtime pay. Certain positions may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor applicants for immigration benefits.