**Client Service Advisor**

About the role

We’re seeking a customer-focused Automotive Service Advisor to be the face of our service department. You’ll build trust with every guest, present needed services with integrity, and drive a great customer experience that keeps people coming back. This is a high‑accountability role — we expect strong production, an honest sales approach, and an exceptional customer experience on every single repair order.

Responsibilities

• Greet every service customer promptly and conduct a thorough, professional walk‑around and write‑up
• Listen carefully to customer concerns and document them clearly so the technician can diagnose accurately the first time
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit — no customer ever wonders where their car is
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate
• Drive customer‑pay sales, hours per RO, and effective labor rate while protecting CSI
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved
• Follow up after every visit to confirm complete satisfaction and earn the next one

Requirements

• Service advisor or strong customer service / sales experience preferred
• Valid driver’s license and clean driving record

Skills

• Excellent communication and relationship‑building skills
• Ability to explain technical work in terms customers understand
• Comfortable with DMS / CRM technology
• Integrity‑first approach to recommending and selling service

Benefits

• Strong earning potential — we reward performance, full stop
• Ongoing training and a clear path to fixed‑ops leadership
• Family‑owned, people‑first culture — you’re not a number here
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off
• Employee vehicle purchase program