Client Security Portfolio Director

About the Role

Allied Universal® is hiring a Client Portfolio Director. The Client Portfolio Director collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
• Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development.
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction.
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with sales to drive organic business growth within existing client operations.

Requirements

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business, or a related field.
  • Associate’s degree in Criminal Justice, Business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry.
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction.
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.

Preferred Qualifications

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay

Starting salary up to $90,000 per year.