Client Security Advisor

Accountabilities

• Own customer success initiatives across an assigned portfolio, acting as the primary point of contact to ensure successful onboarding, adoption, and ongoing value realization.
• Serve as a trusted advisor and customer advocate, providing strategic guidance, best practices, and recommendations to maximize solution value.
• Develop a deep understanding of customer cybersecurity goals, operational processes, security maturity, and business priorities.
• Partner with technical teams and internal stakeholders to align customer needs with appropriate solutions and resources.
• Translate cybersecurity objectives into measurable outcomes and actionable improvement strategies.
• Analyze customer data and security insights to identify opportunities for optimization and increased satisfaction.
• Proactively identify risks to customer success and develop mitigation plans to address challenges.
• Lead customer business reviews, demonstrating value, progress, ROI, and strategic alignment.
• Collaborate with Product, Sales, Engineering, and Customer Success teams to communicate customer feedback and influence improvements.
• Help customers mature their cybersecurity validation programs through continuous engagement and advisory support.

Requirements

• A cybersecurity professional with strong customer-facing experience and the ability to communicate complex technical concepts to both technical teams and executive stakeholders.
• Experience in security validation, cyber operations, or advisory roles within technology environments.
• 5+ years of experience in one or more cybersecurity disciplines, including:
• Security Control Validation
• Detection Engineering or Security Operations Center (SOC) Validation
• Red Teaming or Adversary Emulation
• Continuous Security Validation
• Incident Response or Security Process Validation
• Security Posture Measurement or Exposure Management
• Risk, Compliance, or Third-Party/Supply Chain Security

Benefits

• A flexible remote work environment with opportunities to contribute to impactful cybersecurity initiatives and build strong customer relationships.
• Fully remote work arrangement with flexibility across the United States.
• Opportunity to work with innovative cybersecurity technologies and help organizations improve their security posture.
• Ability to influence customer success strategies and cybersecurity maturity programs.
• Collaboration with experienced security, engineering, product, and customer teams.
• Opportunities for professional growth within the cybersecurity industry.
• Exposure to diverse customer environments and complex security challenges.
• Strategic customer engagement opportunities, including targeted client visits.
• Supportive and collaborative culture focused on innovation, ownership, and continuous improvement.