Client Advisor

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique.
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Qualifications

• 3-5 years of experience in sales or hospitality
• Applicants with background in Sales or Hospitality preferred

Skills

• Fluent in English
• Comfortable with Video chat softwares
• Strong Team player mindset
• Excellent communicator with ability to develop strong networks
• Curious and resourceful. Able to work independently on creating sales leads.
• Result-oriented and driven
• Strong selling skills
• Accountable and reliable
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competences and empathetic
• Has perfect manners and can maintain a conversation elegantly

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Access to the employee assistance program
• Volunteer days off to support community initiatives

Pay

Expected Salary Range: $26 - $28. Salary will be determined based on relevant skills and experience.