Client Relationship Manager - Seattle

Job Summary

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We are seeking a Client Relationship Manager who will champion clients, drive retention and growth, and bridge the gap between client and company.

Key Responsibilities

• Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued
• Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers
• Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones
• Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery
• Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed
• Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments

Requirements

• MSP (Managed Service Provider) experience — familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics
• Account management experience — demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end
• Greater Seattle Area resident
• Technical Skills:
  • Technical literacy in server technologies — working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teams
  • Network infrastructure knowledge — familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accurately
  • Cloud technology familiarity — comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services context
• Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
• Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
• Cross-functional collaboration — works effectively with technical, sales, and project management teams
• CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
• Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through

Benefits

• Competitive salary: $85,000 - $100,000 per year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Comprehensive coverage: Medical, Dental and Vision plans
• 401(k) plan with 4% company matching and immediate vesting
• Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Team culture: Fun events and opportunities to connect with colleagues