Client Relationships Manager

Job Summary

The Client Relationships Manager will forge robust client partnerships and foster strategic business growth. This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention.

Primary Duties and Responsibilities

- Responsible for managing strategic business relationships and providing ongoing support to customers - Lead development of product/service training and education materials for new and current clients to increase product knowledge and utilization - Analyze customer data, business environment, and industry trends to improve customer experience, identify trends and opportunities for improvement - Partner with the Sales team to determine any upsell opportunities for current customer book - Identify key customers and list action steps to manage those relationships to drive business growth and retention - Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals - Review customer issues and concerns and seek to improve the customer experience

Critical Competencies

- Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, delivers results, seizes more opportunities than others - Enthusiasm & Passion - Communicates a compelling and inspired vision of core purpose, focused on the future, inspires others to take the journey, sparks passion and creativity among those around them - Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer's business, anticipates customers' needs, and sets high standards for customer service

The Individual

- Strong verbal and written communication skills - Ability to establish and maintain long-term relationships, in person and over the phone - Good organizational skills including the ability to manage multiple parallel tasks and set priorities - Strong critical thinking and problem-solving skills

Qualifications

- Bachelor's degrees - 3-5 years of experience in a client-facing role such as sales/relationship management, client relations/experience, or account management