Client Relationship Manager

Key Responsibilities

• Own and manage qualified leads through the full sales lifecycle—from discovery to signed proposal
• Build and nurture trusted relationships with clients, becoming their go-to partner for new projects and service needs
• Conduct discovery meetings to understand client goals, budget constraints, and timeline requirements
• Uncover the “why” behind client requests and identify authority
• Collaborate with our technical team to develop solution-aligned proposals
• Present and close new business opportunities working with the technical team to develop scope overviews and documents
• Accurately track and report activity in CRM; maintain updated pipeline and forecasting data
• Grow existing accounts by identifying future opportunities, including ongoing support contracts
• Support Business Development and Marketing efforts through events, campaigns, and referrals
• Stay informed on AV, lighting, and controls industry trends to provide strategic recommendations to clients

Required

• 5+ years of experience in B2B consultative sales, account management, or client-facing project roles
• Proven ability to manage a multi-stage sales process with complex stakeholders and long timelines
• Exceptional communication, presentation, and interpersonal skills
• Experience using CRM tools (e.g., HubSpot, Salesforce) and Microsoft 365 (especially Teams and SharePoint)
• Strong organizational skills and the ability to manage multiple opportunities concurrently

Preferred

• Experience in AV, lighting, controls, IT, or construction-related industries
• Familiarity with design-build or construction workflows (submittals, coordination, procurement)
• Bachelor's degree in Business, Communications, or a related field